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How can you perform a RMA from OM into Inventory without receipting the RMA? (Doc ID 352169.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Goal

In order management, want to enter an RMA line that is interfaced into Inventory, but does not
have to be receipted through purchasing. i.e. at the point the RMA Line is saved in Order
Management, the items are received into inventory.

Navigation:
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Using a custom order/line type with the seeded "Line Flow - Return for Credit Only" workflow.
1) Query Original Sales Order
2) Enter new RMA line with item, line type, Qty, return reason
3) Save
No need to receipt, but inventory is not updated

Using a custom order/line type with the seeded "Line Flow - Return for Credit with Receipt"
workflow.
1) Query Original Sales Order
2) Enter new RMA line with item, line type, Qty, return reason
3) Save
4) Find RMA in purchasing receiving screen
5) Enter qty (using Direct receipting)
6) Save
Inventory is updated, but had to receipt the RMA

Solution

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In this Document
Goal
Solution

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