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RAC: Intermittent Credit Card Authorization Failure - IBY_10019 (Doc ID 352406.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Payments - Version 11.5.10.0 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Trying to process an order with a credit card payment (pre-payment), the following error is intermittently received.
Sometimes the user can go back and process payment again and it works.

The instance is setup with RAC of 2 database nodes in two different machines.

Error
Prepayment credit card authorization is failing

Steps
1. Create Order
2. Enter payment details
3. Book the Order

Further Analysis
The following error is seen in the ipayment debug log file:
PSException: IBY_10019
Cause: ECServlet security token rejected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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