ORA-20001 Error When Adding A Primary Contact Under Emergency Contact In SSHR (Doc ID 352441.1)

Last updated on JANUARY 12, 2017

Applies to:

Oracle Self-Service Human Resources - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

For an employee, there is a future primary emergency contact created but the record does not appear under the Emergency Contact spreadtable today.

When the user tried to create another primary emergency contact effective from today and error occurs.

ORA-20001: This employee already has a primary contact.

Cause: You are trying to enter more than one primary contact for an employee.

Action: Uncheck the Primary Contact check box and save your contact information.

ORA-06512: at "APPS.HR_UTILITY", line 934

ORA-06512: at "APPS.HR_PROCESS_CONTACT_SS", line8908

ORA-06512: at line 1

 

Steps to Reproduce:

1) Employee Self Service -> Personal Information
2) Create & submit a primary contact in future date e.g. 1-Mar-2006
3) Create another primary contact effective today

Cause

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