Customer Form, Site Profile Issue: Updates to Site Level Profile Not Properly Recorded in Underlying Tables

(Doc ID 352451.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.
FORM:ARXCUDCI.FMB - Customers

Symptoms

When you update a customer's profile, the data you see in the form is not reflected on the underlying tables.

Responsibility: Receivables Manager
Navigation: Customers > Standard

  1. Query an existing customer
  2. Navigate to the Address Tab, Click Open
  3. Navigate to the Profile: Transaction tab
  4. Make a change, and Save
  5. Using Help - Examine, check the value in SITE_USE_ID
  6. In sqluplus, check the SITE_USE_ID for the BILL_TO site and it does not match the one in step 5. Also the changes you made in the form are not reflected in the Bill-To Site's profile record.

 

Cause

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