One User Cannot Login - NullPointerException on ICXFavoritesPortletCO.processRequest (Doc ID 352875.1)

Last updated on APRIL 19, 2017

Applies to:

Oracle Self-Service Web Applications - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Oracle Applications Framework - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

There is one user who cannot login to Oracle Applications:
 URL:     http://host.domain:webport/

However, the user can login the "back door"
 URL:      http://host.domain:webport/dev60cgi/f60cgi

Other users do not have this issue.

The user gets a Self Service Framework error:  

Error Page - You have encountered an unexpected error. Please contact the System Administrator for assistance.

 

Verified the User record (Security > User > Define) and Responsibilities are not end-dated.

The error details shows (http://host.domain:webport/OA_HTML/OAErrorDetailPage.jsp):

Error Page
  Exception Details.
   oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
   at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:632)
   at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:270)
  ...

## Detail 0 ##
 java.lang.NullPointerException
 at oracle.apps.fnd.framework.favorites.webui.ICXFavoritesPortletCO.processRequest(ICXFavoritesPortletCO.java:185)
 at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:244)
 ...

Cause

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