My Oracle Support Banner

One User Cannot Login - NullPointerException on ICXFavoritesPortletCO.processRequest (Doc ID 352875.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Self-Service Web Applications - Version to [Release 11.5.10]
Oracle Applications Framework - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.


There is one user who cannot login to Oracle Applications:
 URL:     http://host.domain:webport/

However, the user can login the "back door"
 URL:      http://host.domain:webport/dev60cgi/f60cgi

Other users do not have this issue.

The user gets a Self Service Framework error:  

Error Page - You have encountered an unexpected error. Please contact the System Administrator for assistance.


Verified the User record (Security > User > Define) and Responsibilities are not end-dated.

The error details shows (http://host.domain:webport/OA_HTML/OAErrorDetailPage.jsp):

Error Page
  Exception Details.
   oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
   at oracle.apps.fnd.framework.OAException.wrapperException(
   at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(

## Detail 0 ##
 at oracle.apps.fnd.framework.favorites.webui.ICXFavoritesPortletCO.processRequest(
 at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.