What Happens to iExpense notifications if Username Changes After Expense Report is Submitted

(Doc ID 353540.1)

Last updated on JULY 04, 2017

Applies to:

Internet Expenses - Version: 11.5.9 and later   [Release: 11.5 and later ]
Information in this document applies to any platform.


After having to change the usernames (fnd_user) for the employee, how do we process expense reports(approve/reject/delegate/forward) which have not completed Expenses Workflow?

For example:

1. UKUMAR submits an expense report to approver AKUMAR.
2. Approval notification is sent to AKUMAR.
3. Username for UKUMAR is changed to KUMARU.
4. Username for AKUMAR is changed to KUMARA.
5. WF Synch is run.
6. When KUMARA approves the expense report it fails with FROM_ROLE not found.

Error Message = 3103: Attribute '#FROM_ROLE' does not exist for item 'APEXP/<Item_key>'


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