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RMA for Pto Model with a Different Customer Errors (Doc ID 353577.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Installed Base - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

On 11.5.9 in Production:
When attempting to create a RMA return for a PTO mode, when the return customer is different from
instance's owner
the following error occurs.

ERROR
The Party account 0 doesn't belong to xxx as mandated by TCA. Please check TCA
tables.

STEPS
1. Create RMA for a customer which is different from original owner of PTO mode instance in IB
2. Fulfill RMA return in OM
3. Check error in IB interface Error Transactions Reprocessing form

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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