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Shipment Results in OKS_GLOBAL_DEFAULTS_NOT_FOUND API Programming Error (Doc ID 353686.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 11.5.9 to 12.2.4 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

In this particular case there is no desire to create a contract for the product

Ship a product. Open the Transaction Error Processing form. The transaction failed with this message:

OKS_GLOBAL_DEFAULTS_NOT_FOUND API Programming Error:
Installed Base to Contracts Interface Failed

STEPS

The issue can be reproduced at will with the following steps:

1. Create an order for a serviceable/Install Base Trackable product.

2. Ship the order.

3. Open the Transaction Error Processing form from the Install Base Admin responsibility.

4. Query for errors for the sales order. One is found
with an OKS_GLOBAL_DEFAULTS_NOT_FOUND API Programming Error message.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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