Shipment Results in OKS_GLOBAL_DEFAULTS_NOT_FOUND API Programming Error

(Doc ID 353686.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Install Base - Version 11.5.9 to [Release 11.5]
Information in this document applies to any platform.


In this particular case there is no desire to create a contract for the product

Ship a product. Open the Transaction Error Processing form. The transaction failed with this message:

Installed Base to Contracts Interface Failed


The issue can be reproduced at will with the following steps:

1. Create an order for a serviceable/Install Base Trackable product.

2. Ship the order.

3. Open the Transaction Error Processing form from the Install Base Admin responsibility.

4. Query for errors for the sales order. One is found
with an OKS_GLOBAL_DEFAULTS_NOT_FOUND API Programming Error message.


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