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Error after clearing cache in the Quote page when choosing configurator: V (Doc ID 353924.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Quoting - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

When attempting to configure an item in HTML Quoting for a first time, user receives the following error:

JSP Error:
Request URI:/OA_HTML/qotSZzdContainer.jsp
Exception:


Steps
The issue can be reproduced at will with the following steps:

1. Log in as Sales Online Superuser responsibility
2. Navigate to Quote tab for the first time for this user
3. Add product to quote that is a PTO Model
4. Select option to Configure
5. Get JSP Exception Error

The errorstack details in the browser source shows:

"javax.servlet.ServletException: Unable to reload page: /OA_HTML/qotSFgcFrame.jsp because not at top level. Please resend request."

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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