Scripting Is Not Releasing Pc Memory When Launched From Ebusiness Center (Doc ID 356408.1)

Last updated on MARCH 24, 2019

Applies to:

Symptoms

When a script is launched from TeleSales Agent Resonsibility/ eBusiness
Center form it does not free up its memory usage.

After a number of scripts runs the java console shows:

 
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Customer has to log out and back in again to continue running scripts.

Verified the issue by the following:

Turn on verbose GC output for the Jinitiator. Go to the control panel, and bring up control panel
for Jinitiator 1.3.1.18. To the Java Run time parameters field, add "-verbose:gc". This will
cause a DOS window to pop up when you start Forms. The JVM will output GC related messages to
this window. Specifically, at the end of every script transaction, a full GC will be called, and
you will see the final amount of consumed memory to the left of the arrow "->". This is the value
we care about, and which should not increase past a stable range.

After 10 Scripts runs:

[Full GC 38249K->31704K(55148K), 0.4362795 se
[GC 33752K->31777K(55148K), 0.0054694 secs]

The performance of opening the script is now starting to degrade.

After 10 more script runs:

[GC 63016K->61570K(88232K), 0.0156430 secs]
[Full GC 62458K->50646K(88232K), 0.9247404 secs]

After 10 more:

[GC 95067K->95010K(98048K), 0.0090277 secs]
[Full GC 96877K->83022K(98048K), 1.0363166 secs]

By now its taking 2 minutes to open the script.

Changes

Cause

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