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Service Intelligence: How to group Reports By Manager. (Doc ID 357113.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Service Intelligence - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

The Service Intelligence -> Service Request Backlog By Status report shows a list of Service Requests, but they are not grouped under the correct Managers.


Expected Behavior:
Expect to see the correct Service Requests listed under each Manager.

Steps to Reproduce:
1.  In the Service Intelligence User Responsibility -> Click on Home.
2.  Under the "Service Request Backlog By Status", click on the link next to a Manager, under "Total Backlog".
3.  The displayed data belongs to multiple managers, not just the one selected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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