Claim Approval Error: "An Error Occurred During Approval of Claim" (Doc ID 357371.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

The Claim status goes back to Open status after being Approved if an Approver makes an update to the Claim before approving it and claim owner receives error notification.

Error

An error has occurred during approval of Claim "abc" 
Error Log: 1: Error: This record has been locked by another user. 

Steps to Reproduce

• Create Claim and submit for approval (claim type is used for the approval setup)
• Note: The approval has 2 approvers
• The 1st approver makes a change to the claim, in the test they change the reason but any field sees the same issue.
• The 1st approver then approves the Claim, Claim status Pending Approval
• The 2nd Approver gets notification and approves the Claim
• Logged in as the Claim owner, the Claim is in Open status
• The claim owner gets the notification
• An error has occurred during approval of Claim "ABC"

Cause

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