My Oracle Support Banner

Contra Charging form (JGZZFCCF) Errors When Entering Customer Number: ORA-01422 FRM-40735 (Doc ID 357778.1)

Last updated on SEPTEMBER 05, 2019

Applies to:

Oracle Financials Common Country - Version 11.5.10.0 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
JGZZFCCF - Contra Charging form

Symptoms

On 11.5.10 in Production:
When attempting to query a customer information using the 'customer number' field directly,
the following error occurs:

ERROR
ORA-01422: exact fetch returns more than requested number of rows
FRM-40735: WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA-01422.


STEPS
The issue can be reproduced at will with the following steps:
1. Receivables responsibility
2. Nav.: Localizations : Contra Charging
3. Selected a customer name - no problems
4. Go back and get in the form again
5. Insert a customer number directly in that field and proceed...
The errors popup.


BUSINESS IMPACT
The issue has the following business impact:
Customer cannot query a customer using the customer number field directly.
Workaround: have to select a customer name instead from the LOV .


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.