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Troubleshooting SFM Manager Startup Problems (Doc ID 358243.1)

Last updated on MAY 31, 2019

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.6 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
EXECUTABLE:XDPDQEVT - SFM Event Manager Queue Service


Purpose

Oracle Service Fulfillment Manager (aka SFM, SDP, Provisioning) is a highly performing and scalable order fulfillment system that supports distributed customizable business processes, interfaces with legacy systems and messaging. SFM provides and uses highly performance, multi-threaded Queue Services to process its transactions.

This note addresses some of the known issues and analyzing steps related to when SFM Queue Services are not starting (ie. the number of target processes is 1, but the number of actual processes stays at 0 while the other concurrent managers are up and running).

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
References

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