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Troubleshooting SFM Performance Issues (Doc ID 358262.1)

Last updated on OCTOBER 04, 2022

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.6 to 12.1.3 [Release 11.5 to 12.1]
Oracle Installed Base - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
EXECUTABLE:XDPDQEVT - SFM Event Manager Queue Service


Oracle Service Fulfillment Manager (aka SFM, SDP, Provisioning) is a highly performing and scalable order fulfillment system that supports distributed customizable business processes, interfaces with legacy systems and messaging. SFM provides and uses highly performing, multi-threaded Queue Services to process its transactions.

This note addresses some of the known issues and analyzing steps related to when SFM Queue Services are having performance issues during processing (i.e. messages are getting processed, but slowly).

Usually performance issues with SFM are caused by the processing logic of the messages that are being processed. This processing logic is defining the actions that should be taken when processing a message (i.e. what APIs are called). The processing logic is supplied by the application that uses the SFM framework. Currently in Ebusiness Suite, only Install Base (CSI) uses the SFM framework. So causes for performance issues are likely to be sought in the CSI code. The steps below are therefore focused on CSI. Similar steps would apply for any custom adapters or messages that would be defined in a specific implementation. Such custom definitions would not be supported by Oracle Support though.


Troubleshooting Steps

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Troubleshooting Steps
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