Receive Error Opening View Customer Product Page 'You do not have access to this functionality'

(Doc ID 359002.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 11.5.10 and later
Oracle Teleservice - Version to [Release 11.5]
Information in this document applies to any platform.
** Currency reviewed 22-Jul-2014 **


When attempting to open the View Customer Product page, this error occurs:

You do not have access to this functionality.

Using the Customer Support responsibility, navigate to Installed Base -> View Customer Item Instances.
The web page opens with this error:  You do not have access to this functionality.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms