My Oracle Support Banner

Receive Error Opening View Customer Product Page 'You do not have access to this functionality' (Doc ID 359002.1)

Last updated on AUGUST 31, 2018

Applies to:

Oracle Installed Base - Version 11.5.10 and later
Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
** Currency reviewed 22-Jul-2014 **

Symptoms

When attempting to open the View Customer Product page, this error occurs:

You do not have access to this functionality.


STEPS
Using the Customer Support responsibility, navigate to Installed Base -> View Customer Item Instances.
The web page opens with this error:  You do not have access to this functionality.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.