Receive Error Opening View Customer Product Page 'You do not have access to this functionality' (Doc ID 359002.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 11.5.10 and later
Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
** Currency reviewed 22-Jul-2014 **

Symptoms

When attempting to open the View Customer Product page, this error occurs:

You do not have access to this functionality.


STEPS
Using the Customer Support responsibility, navigate to Installed Base -> View Customer Item Instances.
The web page opens with this error:  You do not have access to this functionality.

Cause

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