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Interface Trip Stop Fails with WSH_FC_INTERFACE.Calculate_Delivery_Level_Cost ORA - 01476: Divisor is Equal to Zero (Doc ID 359199.1)

Last updated on NOVEMBER 01, 2021

Applies to:

Oracle Shipping Execution - Version 12.1 and later
Information in this document applies to any platform.
ConcurrentProgram:WSHINTERFACES - Interface Trip Stop - SRS
EXECUTABLE:WSHINTERFACE - Interface Trip Stop



Symptoms

When attempting to interface a specific delivery, the following error occurs in the Interface Trip Stop debug log file.

msg_buffer ==> Error in Routine WSH_FC_INTERFACE.Calculate_Delivery_Level_Cost, Oracle Error - -1476
ORA-01476: divisor is equal to zero
Unexpected error has occured. Oracle error message is ORA-01476: divisor is equal to zero
Exiting WSH_FC_INTERFACE_PKG.CALCULATE_DELIVERY_LEVEL_COST - EXCEPTION:OTHERS
CALCULATE_DELIVERY_LEVEL_COST FAILED
WSH_DELIVERY_FC_ERROR exception has occured.
Exiting WSH_FC_INTERFACE_PKG.CALCULATE_FREIGHT_COSTS - EXCEPTION:WSH_DELIVERY_FC_ERROR
CALCULATE_FREIGHT_COST API FAILED
CALCULATE_FAILED exception has occured.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login as Order Management responsibility
2. Navigate to >Shipping->Interfaces->Run
3. Run interface trip stop for for the problematic delivery
4. ITS completes with warning
5. Review ITS debug log file, see above error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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