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Oracle Customers Online Account Creation Process Takes Too Much Time (Doc ID 359318.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Customers Online - Version 11.5.10 to [Release 11.5]
Information in this document applies to any platform.


It takes about one minute for the Create Account screen to appear in OCO when attempting to create
a customer account.

Exact Navigation
OCO Super User Responsibility > Click the Customers Tab > Search for any customer by populating
the 'Name' field (results returned immediately) > Select Customer from returned list > The
Customer Overview Primary Information is displayed > Select 'Accounts' link from the left
navigation bar > List of customer accounts are returned immediately > Click the Create Account
button > The end user waits about 1 minute for the Create Account screen to be displayed.

The expectation is that the Create Account screen is returned immediately.




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