My Oracle Support Banner

Oracle Customers Online Account Creation Process Takes Too Much Time (Doc ID 359318.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Customers Online - Version: 11.5.10
This problem can occur on any platform.

Symptoms

It takes about one minute for the Create Account screen to appear in OCO when attempting to create
a customer account.

Exact Navigation
----
OCO Super User Responsibility > Click the Customers Tab > Search for any customer by populating
the 'Name' field (results returned immediately) > Select Customer from returned list > The
Customer Overview Primary Information is displayed > Select 'Accounts' link from the left
navigation bar > List of customer accounts are returned immediately > Click the Create Account
button > The end user waits about 1 minute for the Create Account screen to be displayed.

The expectation is that the Create Account screen is returned immediately.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
  Symptoms
  Cause
  Solution
  References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.