Oracle Customers Online Account Creation Process Takes Too Much Time

(Doc ID 359318.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Customers Online - Version: 11.5.10
This problem can occur on any platform.

Symptoms

It takes about one minute for the Create Account screen to appear in OCO when attempting to create
a customer account.

Exact Navigation
----
OCO Super User Responsibility > Click the Customers Tab > Search for any customer by populating
the 'Name' field (results returned immediately) > Select Customer from returned list > The
Customer Overview Primary Information is displayed > Select 'Accounts' link from the left
navigation bar > List of customer accounts are returned immediately > Click the Create Account
button > The end user waits about 1 minute for the Create Account screen to be displayed.

The expectation is that the Create Account screen is returned immediately.

Cause

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