Orders Are Stuck In Invoice Hold Status With Exception Error ORA-20100

(Doc ID 359687.1)

Last updated on OCTOBER 17, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 12-Mar-2013***

Symptoms

On 11.5.10 in Production:
When attempting to release holds on sales order lines, the line does not
invoice and still shows on hold. Review of the associated workflow shows
an error as follows:

ERROR

Invoice Interface - Line Invoice Interface Exception Error -20100
ORA-20100: File l0045702.tmp creation for FND_FILE failed. You will find more information on
the cause of the error in request log.
OE_STANDARD_WF.SAVE_MESSAGES() OE_Invoice_WF.Invoice_Interface(OEOL, 30285, 160144, RUN)
OE_STANDARD_WF.
SAVE_MESSAGES() Wf_Engine_Util.Function_Call(OE_INVOICE_WF.INVOICE_INTERFACE, OEOL, 30285,
160144, RUN)




STEPS
----------
The issue can be reproduced at will with the following steps:
1. enter order
2. book order
3. pick order
4. ship order
5. hold is placed on order
6. release hold


Changes

Issues was verified by review of the sales order data
within file HTMomse11i.lst for the order in question.
It shows that on this sales order, line 2.1 (in status INVOICE_HOLD)
has encountered a processing error.

Associated workflow shows:Invoice Interface - Line Invoice Interface Exception Error -20100
ORA-20100: File l0045702.tmp creation for FND_FILE failed. You will find more information on
the cause of the error in request log.
OE_STANDARD_WF.SAVE_MESSAGES() OE_Invoice_WF.Invoice_Interface(OEOL, 30285, 160144, RUN)
OE_STANDARD_WF.
SAVE_MESSAGES() Wf_Engine_Util.Function_Call(OE_INVOICE_WF.INVOICE_INTERFACE, OEOL, 30285,
160144, RUN)

> />Holds show as being successfully released.

Cause

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