Unable to View Attachments in Mobile Field Service (MFS) Laptop

(Doc ID 360434.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Task Attachment are not being downloaded in MFS Laptop

Steps to Reproduce

  1. Responsibility: Customer Support
  2. Navigation: Service Request
  3. Open a Service Request (SR)
  4. Click on the paper clip icon to upload an attachment
  5. Upload the attachment
  6. Save
  7. Sync mobile client
  8. Open the SR, there is no attachment visible

Cause

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