Email Routing To Original Agent Not Working For A Response

(Doc ID 360766.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version to [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 22-Feb-2013***


In 11.5.10

The response email not is reaching the original agent's inbox automatically

The issue can be reproduced at will with the following steps:

1. Email sent to a specific account.
2. The email is responded to by an agent.
3. The response comes back to the sender.
4. Sender issues a response.
5. The response email does not reach the agent's inbox automatically.


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