Email Routing To Original Agent Not Working For A Response
(Doc ID 360766.1)
Last updated on MARCH 24, 2019
Applies to:Oracle Email Center - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
The response email not is reaching the original agent's inbox automatically
The issue can be reproduced at will with the following steps:
1. Email sent to a specific account.
2. The email is responded to by an agent.
3. The response comes back to the sender.
4. Sender issues a response.
5. The response email does not reach the agent's inbox automatically.
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