Email Routing To Original Agent Not Working For A Response
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Email Center - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 22-Feb-2013***
The response email not is reaching the original agent's inbox automatically
The issue can be reproduced at will with the following steps:
1. Email sent to a specific account.
2. The email is responded to by an agent.
3. The response comes back to the sender.
4. Sender issues a response.
5. The response email does not reach the agent's inbox automatically.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms