Email Routing To Original Agent Not Working For A Response
(Doc ID 360766.1)
Last updated on MARCH 24, 2019
Applies to:
Oracle Email Center - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
In 11.5.10
The response email not is reaching the original agent's inbox automatically
STEPS
The issue can be reproduced at will with the following steps:
1. Email sent to a specific account.
2. The email is responded to by an agent.
3. The response comes back to the sender.
4. Sender issues a response.
5. The response email does not reach the agent's inbox automatically.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |