DQM Not available in Core Service: What is the setup for checking duplicate service requests?

(Doc ID 360993.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 11-MAY-2012***


Goal

There is no DQM available for checking parties. However, if you wish to check for duplicate Service Requests (SR)s, then setups are available.

How is DQM / Duplicate checking set up in Customer Support while creating Service Requests?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms