DQM Not available in Core Service: What is the setup for checking duplicate service requests? (Doc ID 360993.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 11-MAY-2012***


Goal

There is no DQM available for checking parties. However, if you wish to check for duplicate Service Requests (SR)s, then setups are available.

How is DQM / Duplicate checking set up in Customer Support while creating Service Requests?

Solution

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