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Trainer Cannot Access Learner Home Function in Learner Instructor (Doc ID 361223.1)

Last updated on APRIL 22, 2021

Applies to:

Oracle Learning Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

When trying to use the Instructor Self Service responsibility and Instructor Home function following error is received

The application does not recognize you, so you cannot access Instructor Home page. Contact your system administrator.

 

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1.(N) Oracle Learning Management  Administrator responsibility -> Resources function

2. Click on Create Resource button -> Select Resource Type as Trainer -> Add Resource Name -> Do Not provide any info for Person filed

   -> Add any other information -> Click on Apply -> Resource Type Trainer is created

3. (N) User Management responsibility -> Query needed user by user name -> Go to Roles -> Add Role = Learner Instructor Self-Service -> Save

4. Login as user from step 3 -> go to Learning Instructor Self-Service responsibility -> click on Learning Instructor function and Instructor Home

5. Error is raised in the application right after click on Instructor Home function

Changes

 None

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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