Trainer Cannot Access Learner Home Function in Learner Instructor (Doc ID 361223.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Learning Management - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Customer has updated to OTA.J, and is trying to use the new Instructor Self Service functionality.

* - Have created a resource with the type of Trainer
* - Have assigned the Learner Instructor Self-Service role in User Management.

When this user selects a function from navigator they get the following error:

"The application does not recognize you, so you cannot access Instructor Home page. "

.
Verified the issue by the screen shots in the file Learner_Instructor_Self-Service.doc, which shows error:

"The application does not recognize you, so you cannot access Instructor Home page.
Contact your System Administrator"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms