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Lead Import Only Crreating Customer Name For Person Query In eBusiness Center (Doc ID 361322.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Leads Management - Version 11.5.9 to 11.5.10.2 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
ASTRCALL

Symptoms

Leads import program runs without any errors but it is only creating first name and last name of customer contact record, it is not creating any other details like adress, phone, Lead.

Steps to Reproduce

Import Leads CSV file
1. Responsibility: Marketing Online
2. Navigate: Audience Tab > Import Sub Tab
3. Complete Lead Import
4. Lead import completes without error

To view the lead and contact address details:
1. Responsibility: Telesales Agent
2. Navigate: eBusiness Center
3. Click Find button
4. On Unversal Find screen query with find as PERSON
5. Enter First Name: Last Name:
6. Click Search
7. Your results will show the contact person without address and lead information

Cause

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In this Document
Symptoms
Cause
Solution


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