Customer Open Balance Letter has Performance Problems (Doc ID 361742.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Receivables - Version: 11.5.9 to 11.5.10.3 - Release: 11.5.10 to 11.5.10
Information in this document applies to any platform.

Symptoms

On 11.5.9

Customer Open Balance Letter completes in Error.
The error occurs after the report has run for almost 22 hours.
The error in the Log file is:

ERROR
REP-1401: 'beforereport': Fatal PL/SQL error occurred.
ORA-01555: snapshot too old: rollback segment number 235 with name "_SYSSMU235$" too small
ORA-06512: at "APPS.AR_GET_CUSTOMER_BALANCE_PKG", line 157
...
Program exited with status 1

Cause

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