Customer Open Balance Letter has Performance Problems

(Doc ID 361742.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Oracle Receivables - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.

Symptoms

On 11.5.9

Customer Open Balance Letter completes in Error.
The error occurs after the report has run for almost 22 hours.
The error in the Log file is:

ERROR
REP-1401: 'beforereport': Fatal PL/SQL error occurred.
ORA-01555: snapshot too old: rollback segment number 235 with name "_SYSSMU235$" too small
ORA-06512: at "APPS.AR_GET_CUSTOMER_BALANCE_PKG", line 157
...
Program exited with status 1

Changes

 

Cause

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