My Oracle Support Banner

Web Applications Desktop Integrator - E-Business Suite 11i Connection To The Server Is Unavailable When Uploading Journals From WebADI (Doc ID 361944.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle Web Applications Desktop Integrator - Version to [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on June 4th, 2018


Oracle E-Business Suite 11.5.10:

When attempting to Upload journals from WebADI, the process fails with the following message:

The connection to the server is unavailable.
Please contact your support representative.


The bne.log contains the following error:

CRITICAL ERROR Nested Exception, Level 0:
Cause: No key was supplied.
Action: Enter a valid Key. The standard is "applicationId:code".
Stack Trace:
oracle.apps.bne.exception.BneKeyException: Invalid key value supplied.
at oracle.apps.bne.framework.BneKey.<init>(
at oracle.apps.bne.integrator.upload.BneUploaderService.handleRequest(BneUploader
at oracle.apps.bne.framework.BneAbstractXMLServlet.doRequest(
at oracle.apps.bne.framework.BneAbstractXMLServlet.doPost(
at javax.servlet.http.HttpServlet.service(
at javax.servlet.http.HttpServlet.service(
at org.apache.jserv.JServConnection.processRequest(
AM ERROR BneAsyncUploadJob:refresh()
oracle.apps.bne.exception.BneNoDataFoundException: Upload job not found, job number -1
at oracle.apps.bne.integrator.upload.async.BneAsyncUploadJob.refresh(
at oracle.apps.bne.integrator.upload.async.BneAsyncUploadJob.<init>(
at oracle.apps.bne.integrator.upload.async.BneAsyncUploadManager.getUploadJobWatcher(
at oracle.apps.bne.webui.pageflow.BneAsyncUploadPageBean.setUploadJob(
at oracle.apps.bne.webui.pageflow.BneAsyncUploadPage.renderPage(
at oracle.apps.bne.webui.framework.BneBasePageController.createPageBody(
at oracle.apps.bne.webui.framework.BneBasePageController.handlePage(
at oracle.apps.bne.webui.pageflow.BneAsyncUploadPage.handlePage(
at oracle.apps.bne.webui.BneApplicationService.handleRequest(
at oracle.apps.bne.framework.BneBajaServlet.doRequest(
at oracle.apps.bne.framework.BneBaseServlet.doPost(
at javax.servlet.http.HttpServlet.service(
at javax.servlet.http.HttpServlet.service(
at org.apache.jserv.JServConnection.processRequest(


The issue can be reproduced at will with the following steps:
1. From the downloaded macro enabled excel file when click Oracle -> It produces the following error:

[Insert note here]



Applied <Patch 3417698> For BNE.D (CPUJan06: 3417698 For BNE.D) in the instance where the problem is occurring.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.