TeleService: Error Creating Service Request - JTF_IH_PUB.Close_Interaction (Doc ID 362128.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Teleservice - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 04-SEP-2013***


Goal

While creating a new Service Request and entering a Note/Task, the following error occurs:

    API Programming Error (JTF_IH_PUB.Close_Interaction) The Value "" for parameter outcome_id is invalid
    100501: non-ORACLE exception

It can also occur when updating a Service Request, changing the status to Closed.

Solution

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