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Cannot Add Warranty Item Lines to a Service Contract (Doc ID 362567.1)

Last updated on SEPTEMBER 22, 2021

Applies to:

Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.
OKSAUDET


Symptoms

While manually creating warranty contracts, it is not possible to add a line type of 'Warranty' and it is not possible to add warranty items.

Only Service Items are visible even when contract category is 'Warranty and Extended Warranty'.

Steps to reproduce:

1. Go to (R) Service Contracts Manager (N) Launchpad
- query for the relevant contract of category 'Service Agreement' and open it for update.

2. Go to the Lines> Products/Pricing tab and attempt to add a line or line type 'Warranty'
- the LOV for line type shows only 'Service' and 'Usage'.

Cause

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In this Document
Symptoms
Cause
Solution
References

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