Cannot Add Warranty Item Lines to a Service Contract
(Doc ID 362567.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Service Contracts - Version 11.5.10 and laterInformation in this document applies to any platform.
OKSAUDET
Symptoms
While manually creating warranty contracts, it is not possible to add a line type of 'Warranty' and it is not possible to add warranty items.
Only Service Items are visible even when contract category is 'Warranty and Extended Warranty'.
Steps to reproduce:
1. Go to (R) Service Contracts Manager (N) Launchpad
- query for the relevant contract of category 'Service Agreement' and open it for update.
2. Go to the Lines> Products/Pricing tab and attempt to add a line or line type 'Warranty'
- the LOV for line type shows only 'Service' and 'Usage'.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |