How Does Credit Management Deal With Disputes?
(Doc ID 363579.1)
Last updated on FEBRUARY 12, 2019
Applies to:Oracle Credit Management - Version 11.5.9 to 126.96.36.199 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
FORM:ARXTWMAI.FMB - Transactions
FORM:IEXRCALL.FMB - IEX Startup Form
How does credit management deal with disputes that are entered for instance in Receivables or in Advanced Collections?
1. The following steps are used in AR to enter a dispute (credit memo workflow not used):
a) NAV Transactions/Transactions
b) Enter or query a transaction.
c) Under the more tab you can enter a Dispute Amount and a Dispute Date.
2. The following steps are used in Advanced Collections to enter a dispute.
a) Resp. Collections agent.
b) Query customer.
c) Tab Transactions.Query one invoice.
Click on Transaction details.
d) Enter dispute reason and Enter Dispute section Total.
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