How Does Credit Management Deal With Disputes? (Doc ID 363579.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Credit Management - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
FORM:ARXTWMAI.FMB - Transactions
FORM:IEXRCALL.FMB - IEX Startup Form
AR_TRX_BAL_SUMMARY

Goal

How does credit management deal with disputes that are entered for instance in Receivables or in Advanced Collections?

Additional info:
1.  The following steps are used in AR to enter a dispute (credit memo workflow not used):
a)  NAV Transactions/Transactions
b)  Enter or query a transaction.
c)  Under the more tab you can enter a Dispute Amount and a Dispute Date.


2.  The following steps are used in Advanced Collections to enter a dispute.
a)  Resp. Collections agent.
b)  Query customer.
c)  Tab Transactions.Query one invoice.
       Click on Transaction details.
d)  Enter dispute reason and Enter Dispute section Total.

Comment:
With Advanced Collections the CMWF (Credit Memo Workflow) process needs to be setup and used. Enhancement <Bug 4864615> 'Enh: Functional Iex Possibility Needed To Disable Credit Memo Workflow' is logged for a change of this functionality.
When CMWF notification is approved a credit memo is generated.



Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms