How Does Credit Management Deal With Disputes? (Doc ID 363579.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Credit Management - Version 11.5.9 to [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
FORM:ARXTWMAI.FMB - Transactions


How does credit management deal with disputes that are entered for instance in Receivables or in Advanced Collections?

Additional info:
1.  The following steps are used in AR to enter a dispute (credit memo workflow not used):
a)  NAV Transactions/Transactions
b)  Enter or query a transaction.
c)  Under the more tab you can enter a Dispute Amount and a Dispute Date.

2.  The following steps are used in Advanced Collections to enter a dispute.
a)  Resp. Collections agent.
b)  Query customer.
c)  Tab Transactions.Query one invoice.
       Click on Transaction details.
d)  Enter dispute reason and Enter Dispute section Total.

With Advanced Collections the CMWF (Credit Memo Workflow) process needs to be setup and used. Enhancement <Bug 4864615> 'Enh: Functional Iex Possibility Needed To Disable Credit Memo Workflow' is logged for a change of this functionality.
When CMWF notification is approved a credit memo is generated.


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