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How Does Credit Management Deal With Disputes? (Doc ID 363579.1)

Last updated on NOVEMBER 21, 2017

Applies to:

Oracle Credit Management - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
FORM:ARXTWMAI.FMB - Transactions
FORM:IEXRCALL.FMB - IEX Startup Form
AR_TRX_BAL_SUMMARY

Symptoms

How does credit management deal with disputes that are entered for instance in Receivables or in Advanced Collections?

Additional info:
1. The following steps are used in AR to enter a dispute (credit memo workflow not used):
a) NAV Transactions/Transactions
b) Enter or query a transaction.
c) Under the more tab you can enter a Dispute Amount and a Dispute Date.

2. The following steps are used in Advanced Collections to enter a dispute.
a) Resp. Collections agent.
b) Query customer.
c) Tab Transactions.Query one invoice.
Click on Transaction details.
d) Enter dispute reason and Enter Dispute section Total. 

Cause

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