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Shipping and Packing Instructions Do Not Copy to a New Order (Doc ID 363747.1)

Last updated on APRIL 12, 2019

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
oexoeord.fmx


Symptoms

Find that when using the Copy Order function, the Shipping and Packing Instructions on SO line do not copy to the new order.

EXPECTED BEHAVIOR
Expect the Shipping and Packing Instructions would copy from the orginial order to the new copied order.

STEPS
The issue can be reproduced at will with the following steps:
1. OM Super User
2. Orders, Returns
3. Sales order form
4. Create an order with Shipping/Packing Instructions at line level
5. Create second order by copying first order


BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, time is wasted entering instructions manually.
.


Verified the issue as noted below:
Verified this issue on an internal 11.5.10 instance.

Cause

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In this Document
Symptoms
Cause
Solution
References

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