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Organization Field In Simple Query In Cover Letter Sends Organization_id Instead Of Organzation Name (Doc ID 363836.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Marketing - Version 11.5.10.0 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When sending out an email blast from a campaign schedule, the merge field organization from the Simple Marketing Query in the cover letter is showing Organization Number in the email instead of Organization Name.

In the cover letter they have merged the fields first name, last name and organization from the marketing simple query.

Dear <> <> from <>

However when the email is received by the contact the email reads 

Dear John Doe from 12345

rather than

Dear John Doe from <COMPANY NAME>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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