Bill To Contact Name Does Not Default In Order Header Using Seeded Rules

(Doc ID 363972.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On 11.5.10 or higher

When attempting to add a new sales order, the Contact Name does not default into the order header.
You may even get the following error:

ERROR
Validation failed for the field - Bill to Contact

STEPS
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Orders, Returns > Sales Order
3. Enter new order for the customer
4. Receive the error, or the contact name does not default

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot enter an order and expect the correct contact name to default for
the customer contact and bill to contact fields.

Cause

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