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Workflow Fails With Item Attribute Batch Source Name Has Not Been Defined (Doc ID 364033.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iReceivables - Version 11.5.0 to 11.5.10.3 [Release 11.5.0 to 11.5.10]
Information in this document applies to any platform.
'AR Credit Memo Approval' - (ARCMREQ)
Disputes

Symptoms

When attempting to create a credit memo from iReceivables dispute, it fails after the last approval with following error:

"The workflow item attribute Batch Source Name has not been defined. Please enter a value for this attribute using the "Oracle Workflow Builder".

STEPS
The issue can be reproduced at will with the following steps:
1. iReceivables responsibility
2. Query any invoice
3. Add a dispute against this invoice and click submit.

==> approval process is invoked and sends a notification to the collector / approver and finally to receivables role.
After the last approval is done by the receivables role and the Credit Memo should be created it does not get created and sends notification to the system administrator with above error message

Cause

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In this Document
Symptoms
Cause
Solution

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