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BI Publisher - Troubleshooting Oracle Business Intelligence (XML) Publisher For The Oracle E-Business Suite (Doc ID 364547.1)

Last updated on JUNE 21, 2023

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.5 and later
Oracle Inventory Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


The purpose of this document is to provide a comprehensive troubleshooting guide specific to Oracle XML Publisher as part of the Oracle E-Business Suite. Data gathering is the first step towards problem resolution and this document is intended to be the reference guide for that. It is applicable to both the Oracle E-Business Suite 11i, Release 12.0 and 12.1.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1. Which version of Oracle XML Publisher is used?
 2. Delivery channels - How does the Oracle XML Publisher Core engine gets invoked?
 3. Data gathering - Which debug methods are available?
 4. Reproducible test case - Which information does Global Customer Support (GCS) need?
 5. Specific Situations
 6. Valuable Self-Service Resources
 7. Community Discussions

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