Last updated on DECEMBER 15, 2016
Applies to:
Oracle Teleservice - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Goal
When Tasks are created against Service Requests in the Customer Support (11i) or Service (R12) responsibility, the task_id and task_number are not the same.
At one point the task_id and task_number were the same values but somehow they got out of sync.
How can the task_id and task_number be fixed so that they are the same values again?
Solution
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