How To Synchronize The Task Sequences For Task ID And Task Number For Customer Support

(Doc ID 364596.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Goal

When Tasks are created against Service Requests in the Customer Support (11i) or Service (R12) responsibility, the task_id and task_number are not the same.
At one point the task_id and task_number were the same values but somehow they got out of sync.

How can the task_id and task_number be fixed so that they are the same values again?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms