How To Customize Oracle Workflow Template
(Doc ID 364957.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 188.8.131.52 and later
Information in this document applies to any platform.
How does one customize the workflow template for sending email notifications in the Business Rule Monitor (BRM) for Service Requests?
Oracle Teleservice : Customer Support (R)>> Escalations Management>>Automated Escalation Rules>>Business Rules Workbench.
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