Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 220.127.116.11 and later
Information in this document applies to any platform.
***Checked for relevance on 15-Nov-2013***
***Checked for relevance on 27-SEP-2010***
How does one customize the workflow template for sending email notifications in the Business Rule Monitor (BRM) for Service Requests?
Oracle Teleservice : Customer Support (R)>> Escalations Management>>Automated Escalation Rules>>Business Rules Workbench.
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