How To Customize Oracle Workflow Template

(Doc ID 364957.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.
***Checked for relevance on 15-Nov-2013***


 ***Checked for relevance on 27-SEP-2010*** 


How does one customize the workflow template for sending email notifications in the Business Rule Monitor (BRM) for Service Requests? 

Oracle Teleservice : Customer Support (R)>> Escalations Management>>Automated Escalation Rules>>Business Rules Workbench.


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