How To Customize Oracle Workflow Template (Doc ID 364957.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

How does one customize the workflow template for sending email notifications in the Business Rule Monitor (BRM) for Service Requests?

NAVIGATION
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Oracle Teleservice : Customer Support (R)>> Escalations Management>>Automated Escalation Rules>>Business Rules Workbench.

Solution

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In this Document

Goal

Solution

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How To Customize Oracle Workflow Template (Doc ID 364957.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!