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How To Customize Oracle Workflow Template (Doc ID 364957.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


How does one customize the workflow template for sending email notifications in the Business Rule Monitor (BRM) for Service Requests? 

Oracle Teleservice : Customer Support (R)>> Escalations Management>>Automated Escalation Rules>>Business Rules Workbench.


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