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Document Manager Error 3 due to Custom Data Group Setups in Purchase Order or Requisition Approval Processes (Doc ID 365792.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Purchasing - Version 11.5.6 to 11.5.10.4 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Listing of Document Manager Error Number 3 Issues and Troubleshooting Tips > Document Manager Failed With Error Number 3 - Sysadmin Message is Null > 365792.1

On 11.5.x on non RAC system in Production:
When attempting to approve new Purchase Orders  (or Requisitions) that have been submitted for approval by the supervisor the following error occurs:

Error
PO or Requisition approval errors at procedure PO_REQAPPROVAL_ACTION.VERIFY_AUTHORITY with Doc Mgr Error 3.

It has also been observed that Requisitions when approved by a responsibility tied to a different data group than the PO Document Approval Manager can cause failure at   PO_APPROVAL_LIST_WF1S.BUILD_DEFAULT_APPROVAL_LIST

NOTE: If the user submitting the PO or Requisition has approval authority the failure can occur at the Open Document State node instead, which is procedure PO_REQAPPROVAL_ACTION.OPEN_DOC_STATE

Steps:
1. User submits PO or Requisition for approval (does not specify forward to person)
2. User receives the PO or Requisition and when the supervisor approves from Notification Summary
    (PO or Requisition approval workflow fails at ''Does approver have authority?'')

Changes

Implemented a new data group

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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