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Agent Dashboard Link Appears Four Times In Top Menu of Customer Support Specialist Page (Doc ID 365857.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

In the Customer Support Specialist Agent Dashboard page the 'Agent Dashboard' link appears four times in the top menu (Page Header) along with Preferences, Logout links etc.  If the cursor is placed over these links, it can be seen that the link is  pointing to different functions for Agent Dashboard Pull, Agent Dashboard Push, Agent Dashboard Cherry Pick and Agent Dashboard.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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