Tax Line Disappears After Salesrep Is Changed In Transaction (Doc ID 366095.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Receivables - Version: 11.5.10.0 to 11.5.10.3 - Release: 11.5.10 to 11.5.10
Information in this document applies to any platform.
FORM:ARXTWMAI.FMB - Transactions

Symptoms

Changed the sales person on a saved and completed transaction with TAX (using Tax Method: Value Added Tax).  The tax lines are no longer displaying in the invoice when the transaction is queried after the change.  The invoice remains complete.

Responsibility:  Receivables Manager
Navigation:  Transactions > Transactions > Enter transaction manually and assign a salesrep > Enter lines with tax (VAT tax code), Save and Complete.

Change the salesrep.  The transaction header still shows a tax amount. 

Requery transaction and find the tax amount no longer exists.

Cause

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