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How Operating Unit is defaulted in the Charges screen (Service Request form) (Doc ID 367413.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.9 to 12.1.3.2 [Release 11.5 to 12.1]
Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Goal

Having created a Service Request (SR) for a Operating Unit (A) and in Field Service Report (debrief) having entered a Material line for an Installed Base product from another Operating Unit (B).  After submitting Material line, Charge line is created for the first Operating Unit (A) , not for the Install Base product Operating Unit (B).

The Multi-Org setup for Charges (Operating Unit Rules Setup) is:
(R) Customer Support
(N) Setup / Charges / Multi Org. Setup

1. Operating Unit of the Contract
2. Operating Unit of the Installed Base product
3. Profile Option: MO: Operating Unit
4. Operating Unit Stamped on the Service Request



Solution

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In this Document
Goal
Solution
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