Case Folder Showing Order Amount Without Additional Charges (Modifier Amounts) (Doc ID 368483.1)

Last updated on DECEMBER 09, 2022

Applies to:

Symptoms

When an order with additional charges goes on credit hold, the amount shown in the Amount Requested
field on the Credit Management, Case Folder is incorrect.

The Case Folder is created automatically when an order amount exceeds a customers credit limit.
The amount in the Amount Requested field should include the Order Amount and any additional charges.

Verified the issue by the OM Debug Log File which shows that the Transaction Amount being passed in the Create_Credit_Request is $42,000.00:

Verified the issue by the screen shots which shows the Sales Order form with Order #XXXXXX for a Total Amount of $43,659.00. Credit Analysis: Case Folder for an Amount Requested of $42,000.00.

Cause

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