Related Customer Ship To Is Not Showing In The List of Values (LOV) (Doc ID 369012.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.2.3 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
This problem can occur on any platform.
OEXOEORD.fmb

Symptoms

On 11.5.10.2:
Find that when selecting the billing customer, in the Ship To List of Values (LOV), only the
corresponding Ship-To is showing, The Ship-To of the Related Customer, which is attached to this customer, is not showing.

EXPECTED BEHAVIOR
Expect to see the Related Customer displayed in the Ship To Location LOV., since Customer Relationship is setup in AR Customer Standard form.

STEPS
The issue can be reproduced at will with the following steps:
1. Via the Order Management Super User Responsibility.
2. Navigate: Customers > Standard (in AR), Relationships tab.
3. Query:

Name: ltoscano credit check customer
Organization #: 32007
Customer #: 4530
Related Customers with Bil To, Ship To, Active and Reciprocal check boxes checked:
Name: ltoscano test related customer
Number: 5090
Type: All

1. Via the Order Management Super User Responsibility.
2. Navigate: Customers > Standard (in AR), Relationships tab.
3. Query:

Customer Type: Organization, Active
Name: ltoscano test related customer
Organization #: 32927
Customer #: 5090
Related Customers with Bil To, Ship To, Active and Reciprocal check boxes checked:
Name:ltoscano credit check customer
Number: 4530
Type: All

1. Via the Order Management Super User Responsibility.
2. Navigate: Customers > Standard (in AR), Addresses tab, Business Purposes tab
3. Query:

Country: United States
Site #: 18426

Usage: Ship To
Location: 10168
Bill To Location: (Primary and Active check boxes checked): 10166 for ltoscano credit check customer (Customer #4530)

1. Via the Order Management Super User Responsibility.
2. Navigate: Customers > Standard (in AR), Addresses tab, Business Purposes tab
3. Query:

Country: United States
Site #: 19226

Usage: Ship To
Location: 10986
Bill To Location: (Primary and Active check boxes checked): 10988 for ltoscano test related customer (Customer #5090)

1. Via the Order Management Super User Responsibility.
2. Navigate: Sales Order form, Order Information tab, Others tab with Bill To information of:

Customer: ltoscano credit check customer
Customer #: 4530
Bill To Location: 10166
1234 Test
Test Address Line 2 for...
Denver, CO, 80124, US

Do Ship To Location LOV Find on 10% and the related Ship To does not display in the LOV.

Cause

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