Territory Resource Assigned To Sales Team But Not As Lead Owner
(Doc ID 369550.1)
Last updated on DECEMBER 19, 2022
Applies to:
Oracle TeleSales - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]Oracle Sales Online - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Oracle Territory Management - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
Symptoms
When creating a lead in Telesales, the Territory resource is assigned to the sales team instead of the Lead owner. The owner is being defaulted from the profile option OS: Default Resource ID used for Sales Lead instead.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |