Territory Resource Assigned To Sales Team But Not As Lead Owner (Doc ID 369550.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle TeleSales - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Oracle Sales Online - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Oracle Territory Management - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.




ASTRCALL


Symptoms

When creating a lead in Telesales, the Territory resource is assigned to the sales team instead of the Lead owner.  The owner is being defaulted from the profile option OS: Default Resource ID used for Sales Lead instead.

Cause

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