Supplier Initiated PO Change Requests Cannot Be Actioned By The Buyer (Doc ID 370117.1)

Last updated on OCTOBER 10, 2022

Applies to:

Symptoms

Supplier, initiates PO Change Request 1, for Price Amount, and the Purchase Order's get Stuck In Process, while Supplier Change is Pending.

Error:
Purchase Orders Stuck in process waiting on PO Approval.
1. PO # -> Stuck In-process waiting PO Approval.


Duplication Steps:
1. Create PO that Requires Acceptance. Document or Shipment
2. Navigation: Purchasing -> Purchase order -> Purchase Order
3. Create and approve Purchase Order
4. Login in as Supplier to iSupplier Portal Full Access
5. Navigation: iSupplier Portal Homepage -> Orders Tab
6. Locate Purchase Order Number created
7. Click on PO #
8. Click: "Acknowledge" Button
9. New Page is Displayed
10. Change the "Price" on 1 line of the PO .
11. Enter Reason: Double Price
12. Click: "Submit"
13. Receive Change Order Confirmation.
Change Request for Purchase Order XXXXX has been submitted for approval
14. Return to Purchase Order Summary, Review PO STATUS = Partially Acknowledged
15. (Check the database for the change request in po_change_requests, the record exists but wf_item_type and wf_item_key are null)
16. The status of the PO as viewed in isp is "Partially Acknowledged".
17. PO Status IN PROCESS.

Cause

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