Customer Workbench: Reactivating Customer Site or Party Site Does Not Reactivate Corresponding Site Usage Records (Doc ID 370398.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Trading Community - Version 11.5.10 to 11.5.10.3 [Release 11.5]
Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.
FORM:ARXCUDCI.FMB - Customers


Symptoms

When you inactivate a Customer Site, the Customer Site, Customer Site Usage, Party Site and Party Site Usage are all inactivated by the system. However, when you reactivate the Customer Site in Customer Form (ARXCUDCI.fmb) by checking the Active checkbox at the Address Head level. The Party Site and Customer Site are activated, but the Customer Site Usage and Party Site Usage are not.

Similar behavior is noted at the Party level, when you inactivate the Party Site, the Party Site usages, Customer Site and usages are inactivated as well. However, when you reactivate the party site, only the customer site is activated. The party site usage and customer site usage remain inactive.

When you inactivate at the Usage level, for example: you inactivate the Bill To Customer Site usage, the Party Site Usage status is not changed, or when you inactivate the Ship To Party Site Usage, the customer site usage status is not changed.

Why are changes to Party Site Usage and Customer Site Usage not synchronized with changes to Party/Customer Site?

Cause

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