My Oracle Support Banner

Unexpected Error Trying to View Related Product (Doc ID 370528.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iStore - Version 11.5.9 to 11.5.10.2 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
Trying to view a product that has related products (relationship defined) in the iStore Customer UI (storefront) and receive the following error:

The application is currently not available or an unexpected error has occurred. Please try again
later. If this message persists, please contact the system administrator.

The Browser View Source shows the following error details:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message: Error occurred while getting related items for item= 8063, relation type= RELATED
Stack: oracle.apps.ibe.catalog.CatalogException: Error occurred while getting related items for item=
8063, relation type= RELATED

Error occurred while getting related items for item= 8063, relation type= RELATED
oracle.apps.jtf.base.resources.FrameworkException: The relationship RELATED_TYPE is not valid or
it does not exist.
at oracle.apps.ibe.catalog.CatalogException.<init>(CatalogException.java:70)
at oracle.apps.ibe.catalog.Item.getRelatedItemIDs(Item.java:3892)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.