Contact Center: Payment Terms Mismatch Between Receivables (AR) Customer Standard and Contact Center Accounts Tab

(Doc ID 370661.1)

Last updated on JANUARY 18, 2018

Applies to:

Oracle Customer Care - Version 11.5.8 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Contact Center and Customer Standard info displayed for Payment Term is not synchronized.
Expected that info in Contact Center and Customer Standard to be the same.

Steps to Reproduce:

1. Query a customer in Contact Center.
2. Payment term is not enabled but displays value XXXX
3. Click the Customer Standard button and in tab Profile - Transactions, change the term to YYYY and save the form.
4. Requery the customer in Contact Center but the payment term displayed is still XXX instead of YYYY

Cause

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