TeleService: Email Options Disabled in Contact Center and Service Request forms

(Doc ID 370767.1)

Last updated on MARCH 14, 2018

Applies to:

Oracle Customer Care - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
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CSXSRISR.fmb


Goal

With E-Mail Center fully configured and working properly, it is not possible to send emails from TeleService.

Using Contact Center and choosing from the Tools Menu -> "Open email compose window" it is unable to be selected.
The icons on the top of the forms are also greyed out (disabled).

Solution

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