11.5.10: Auto Write Off For Overpayments Not Closing Claim Error: "The Total Write-off Amount Must Fall Within the Receipt Write-off Limits Range System Option" (Doc ID 371747.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Trade Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 13-Aug-2013***

Symptoms

The Claims Auto Write-off is not automatically closing the claim after write-off..

Automatic write off values has been set to $50. When an overpayment is created for less than $50 in Receivables, creating an OPM in TM, then run the automatic write off program, the claim stays open.

Error

Steps to Reproduce

  1. Responsibility: Receivables
  2. Navigation: Receipt
  3. Create receipt
  4. Overpay by amount less than $50
  5. Open Claim and Confirm that Overpayment is for Less than $50 
  6. Confirm that Write Off Flag is Checked.
  7. Switch responsibilities to Trade Management Administrator
  8. Run 'OZF-TM: Claim Auto Write Off' concurrent program Parameter of Overpayment. 
  9. View claim, the claim is still open
  10. View the log for the concurrent program and see error  message

 

Cause

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