Retrobilling Order Creation Process Errors Out 'Please enter required information - Line type' (Doc ID 371877.1)

Last updated on JULY 14, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 05-DEC-2013***


Symptoms

On 11.5.10.2 in Production:
When attempting to create a Retrobilling Order, the following error occurs.

ERROR
Please enter required information - Line type. Retrobilling functionality will not complete
successfully

STEPS
The issue can be reproduced at will with the following steps:

Created Sales Order = Mixed.

Created sales order 3290 (mixed order), booked, shipped, autoinvoiced successfully.

Change list price from .15 per foot to .20 per foot > saved > Run Build Attribute Mapping Rules >
Retrobill Organizer > Find > On line button and still get the "Please enter a required information
- Line Type".

Verified the issue in the log file as noted below:

LOG FILE
Filename = l1050602_req.htm
See the following error:

skubendr:After calling Oe_Retrobill_Pvt.Process_Retrobill_Request :S
skubendr:Exiting procedure Oe_Retrobill_Pvt.Oe_Build_Retrobill_Table:S
ENTER SAVE_MESSAGES
L_MSG_DATA=Please enter required information - Line Type
Please enter required information - Line Type
EXIT SAVE_MESSAGES
LEAVING OE_MSG_PUB.INITIALIZE


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms