Retrobilling Order Creation Process Errors Out 'Please enter required information - Line type'
(Doc ID 371877.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]Information in this document applies to any platform.
Symptoms
On 11.5.10.2 in Production:
When attempting to create a Retrobilling Order, the following error occurs.
ERROR
Please enter required information - Line type. Retrobilling functionality will not complete
successfully
STEPS
The issue can be reproduced at will with the following steps:
Created Sales Order = Mixed.
Created sales order 3290 (mixed order), booked, shipped, autoinvoiced successfully.
Change list price from .15 per foot to .20 per foot > saved > Run Build Attribute Mapping Rules >
Retrobill Organizer > Find > On line button and still get the "Please enter a required information - Line Type".
LOG FILE
See the following error:
ENTER SAVE_MESSAGES
L_MSG_DATA=Please enter required information - Line Type
Please enter required information - Line Type
EXIT SAVE_MESSAGES
LEAVING OE_MSG_PUB.INITIALIZE
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |