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Retrobilling Order Creation Process Errors Out 'Please enter required information - Line type' (Doc ID 371877.1)

Last updated on MAY 10, 2019

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 in Production:
When attempting to create a Retrobilling Order, the following error occurs.

ERROR
Please enter required information - Line type. Retrobilling functionality will not complete
successfully

STEPS
The issue can be reproduced at will with the following steps:

Created Sales Order = Mixed.

Created sales order 3290 (mixed order), booked, shipped, autoinvoiced successfully.

Change list price from .15 per foot to .20 per foot > saved > Run Build Attribute Mapping Rules >
Retrobill Organizer > Find > On line button and still get the "Please enter a required information - Line Type".



LOG FILE
See the following error:

ENTER SAVE_MESSAGES
L_MSG_DATA=Please enter required information - Line Type
Please enter required information - Line Type
EXIT SAVE_MESSAGES
LEAVING OE_MSG_PUB.INITIALIZE

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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